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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 2	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 3	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 4	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A. Custom fields
B. Priority
C. Sales contract
D. Maintenance plan

Answer: B,D

NEW QUESTION # 75
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Activate Service Contract Management in scoping
B. Use fine-tuning to activate Service Contract Management
C. Use fine-tuning to manage the numeric range for contracts
D. Activate Create Contracts in the Detail view

Answer: A,B

NEW QUESTION # 76
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A. Employee
B. Account
C. Product
D. Account hierarchy

Answer: B

NEW QUESTION # 77
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Usage
B. Data Type
C. Web Service URL
D. Name
E. Data Source ID

Answer: C,D,E

NEW QUESTION # 78
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

A. Maintain an email address
B. Activate the Messaging Service communication channel
C. Activate the scoping item "Do you want to support email channels for corporate accounts?"
D. Activate the scoping item Function Locations

Answer: B,C

NEW QUESTION # 79
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Best SAP C_C4H51_2405 Practice, Valid C_C4H51_2405 Exam Simulator

SAP C_C4H51_2405 Exam Syllabus Topics:

Valid C_C4H51_2405 Exam Simulator - New C_C4H51_2405 Exam Labs

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q74-Q79):

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